Luna Health logo Luna Health Solutions

Frequently Asked Questions

For Patients

What is Luna Health and how can it help me?

Luna Health connects patients to savings programs like copay assistance and manufacturer coupons to lower out-of-pocket medication costs. We work behind the scenes to coordinate these resources with your pharmacy and care team.

Why did I get a call or message from Luna Health?

You may have been contacted because you're eligible for a savings program, or because your current assistance is expiring and needs to be renewed. We’re here to help you stay enrolled and avoid disruptions in your treatment.

Do I have to pay for Luna Health’s services?

No. Our services are completely free to patients. We work with your benefit provider or pharmacy partner to ensure access to savings programs at no cost to you.

What kinds of medications can Luna Health help with?

We specialize in high-cost brand medications that often have manufacturer or foundation-based financial assistance. If you're prescribed one of these medications, we may be able to help you access savings.

What information do I need to provide to get assistance?

You may need to confirm basic details like your insurance, prescription, and provider information. In some cases, we may also ask for consent to speak with your doctor’s office or pharmacy.

Will this affect my insurance or my coverage?

No. Luna Health’s programs are designed to work alongside your existing insurance and pharmacy benefits—not replace them.

What happens if I lose my job or my insurance changes?

Let us know right away. We can help identify alternate programs or re-enroll you in new assistance options based on your updated situation.

How do I know if I qualify for a copay card or financial assistance?

Our team reviews your medication, insurance status, and available programs to determine eligibility. If you're eligible, we help complete the application process for you.

Can Luna Health help with prior authorizations?

Yes. We work with your healthcare provider to complete prior authorizations and ensure medications are approved quickly—minimizing treatment delays.

Is my information safe with Luna Health?

Absolutely. We are HIPAA-compliant and use secure systems to protect your personal and medical information at every step.

Need more help?

contact@lunahealth.solutions